![]() ![]() I overhear people agreeing to hundreds of dollars for 20,000, 25,000 and 30,000 mile service when all they need is a $40 oil change. The commissioned service writers are damaging Toyota's reputation by artificially inflating the perceived cost of maintenance. Usually, basic car maintenance involves checking or replacing parts like spark plugs, wires, fluids, and serpentine belts. Check your vehicle’s owner’s manual and find out when your recommended car maintenance services should be scheduled. If I don't get a response for the second time, I'll call the Toyota Zone manager and get them involved. Don’t Skip Scheduled Car Maintenance Services. He's asked for another copy of the letter, which I will send. I'm taking my car to another Toyota dealer for service now, and got a call regarding the gas peddle, but advised the service manager that I would not be returning. I sent them a copy of the service order and the page from the recommended maintenance manual and asked for a response. ![]() ![]() I have a dispute right now with the service department where I live, as they put on the service order that I was refusing service that "Toyota recommends". Look at the official, Toyota authored maintenance booklet in your glove compartment for a guideline on what the Toyota engineers recommend. Have them change the oil and filters (although it is easy enough to change the air filters yourself, if you are so inclined). They are, in effect, ripping you off by selling you unneeded service. The Prius only requires oil and filter changes unless an inspection by a mechanic (and not the commissioned service writer!) shows that a part needs to be replaced.ĭealer service departments are profit centers, and they "recommend" service that is not needed. ![]()
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